Contact Us
Leave a Message
FAQ
How does Safe-Watch's monitoring service work?
Our team connects to your existing camera systems and routes the video feed information back to our Central Station located in Burnaby. Our team then regularly checks your cameras on a fixed interval, and sets up alarm ‘zones’ or ‘tripwires’ that indicate trespassing in restricted areas or during restricted access times. Trespassers are warned off via loudspeaker, and if needed our team coordinates response from your local emergency services to handle arrest and removal.
What types of businesses and industries do you serve?
We serve all types of businesses and industries. No job is too big or too small for our team to offer industry best service. If you have cameras, we can monitor them for you. If you need cameras, we can arrange to have them installed, calibrated and tested prior to connecting them back to our central station.
Do you offer remote access or mobile apps for monitoring my property or business?
Yes, if you are using a system provided by Safe-Watch Live Monitoring, you will have configured mobile access to view your cameras live from any mobile device. If you are using a system not provided by Safe-Watch, we will have our expert team analyze compatibility and present you with options for this feature.
What happens in case of false alarms?
Our team deals with false alarms frequently. Each alarm signal in our system is reviewed by a live operator, and the signal is actioned and recorded in our database for review. No signal reaching our Central Station is ever automatically reviewed or handled by any form of machine intelligence.
What technology and equipment do you use for monitoring?
Our technology is currently based around the Hikvision platform and the ONVIF protocol. We can integrate a wide variety of camera devices to our service.
Where is SafeWatch monitoring station located?
Our monitoring station is strategically situated in the Lower Mainland BC, Canada. This central location ensures prompt and efficient surveillance coverage, allowing us to swiftly respond to any security incidents. Rest assured, your safety is our top priority, monitored with precision from our dedicated facility.
Our Office
185-5489 Byrne Road
Burnaby, BC V5J 3J1 CA
Contact Us
604-638-9222
info@safe-watch.ca
Office Hours
Mon-Fri: 9am – 5pm
Sat-Sun: Closed